The Flying Monkey Effect: Why Customers Really Leave

Why do customers leave? Most businesses I begin consulting with think it's because of one big mistake. It usually isn't. In this episode of Catalyst Code: Business Wealth, Diane Armitage shares a self-prescribed "simple" photo-book purchase that turned into a masterclass on customer experience, friction, loyalty and the invisible cost businesses never measure. … Because customers rarely leave because of the big thing. They leave because of the monkeys. #DianeArmitage #CatalystCode #BusinessWealth #CustomerExperience #BusinessGrowth